How do I contact support?

Getting help from the TRUST+ team

We want to help you get unblocked as quickly as possible. Here’s how to reach us.

In-app help

The fastest way to get support is directly from the app or console you’re using.

• Partner Console: Click Support in the left sidebar. You can open a new case, describe the issue, and attach screenshots if that would help. Our team monitors the queue and responds there.
• TRUST+ Pro / TRUST+ Home: For questions about these apps, ask your company’s administrator first — they can resolve most account and access questions. If the issue is a product bug or something only we can fix, they can open a case on your behalf through the Partner Console.

What to include

The more detail you give us, the faster we can help. When you open a case, try to include:

• What you were doing when the issue happened
• What you expected to happen vs. what actually happened
• The email address on your account
• Your device and iOS version (for mobile app issues)
• Any error message text you saw

Response times

We respond to most cases within one business day. Urgent issues affecting active jobs are prioritized.

What we can and can’t help with

We can help with:

• Account access and sign-in problems
• Sync and upload issues
• Unexpected errors or app crashes
• Partner Console configuration questions
• Billing questions (via your partner admin)

We can’t change or delete individual project records or media files on your behalf unless there’s a documented data issue — your partner admin has the tools to manage project data directly.