Frequently asked questions

Signing in to TRUST+

How you sign in depends on which app or product you’re using.

TRUST+ Pro (technician app)

Your account is created by your company’s admin — you don’t sign up yourself. When your account is ready, you’ll receive an invitation email with your temporary password.

1. Open TRUST+ Pro on your iPhone.
2. Enter the email address your company used to create your account.
3. Enter your temporary password, then follow the prompt to set a new one.
4. Tap Sign in.

If you’re not sure which email was used, ask your manager or administrator.

TRUST+ Home (homeowner app)

TRUST+ Home uses your email address or phone number to connect you to your service history.

1. Open TRUST+ Home on your iPhone.
2. Enter your email address or phone number.
3. We’ll send a verification code — enter it to complete sign-in.

If you’ve never used the app before, entering your email creates an account automatically.

Partner Console (web admin)

The Partner Console is the web dashboard at console.trustyoucansee.com.

1. Go to console.trustyoucansee.com.
2. Enter your email and password.
3. Click Sign in.

Partner Console accounts are created by a TRUST+ admin. If you don’t have access yet, contact your partner administrator.

Trouble signing in?

• Double-check you’re using the right email address — accounts are tied to a specific email.
• If you’ve forgotten your password, see I forgot my password.
• If your account was recently created, check your inbox for an invitation email (including spam/junk).
• If none of that helps, contact support.

Resetting your password

TRUST+ Pro and Partner Console

Both the TRUST+ Pro app and the Partner Console have a password reset flow.

1. On the sign-in screen, tap or click Forgot password?
2. Enter the email address on your account.
3. Check your inbox for a password reset email from us — it arrives within a minute or two.
4. Click the link in the email and follow the steps to choose a new password.
5. Sign in with your new password.

A few things to keep in mind:

• The reset link expires after a short time, so use it promptly. If it has expired, just start the process over.
• Check your spam or junk folder if you don’t see the email in your inbox.
• The email must match the address your account was created with. If you’re not sure which email that is, ask your manager or administrator.

TRUST+ Home

TRUST+ Home uses a verification code instead of a password, so there’s nothing to reset. To sign in, just enter your email or phone number and we’ll send you a fresh code each time.

Still locked out?

If the reset email never arrives, or you no longer have access to the email address on your account, contact support and we can help sort it out.

Getting help from the TRUST+ team

We want to help you get unblocked as quickly as possible. Here’s how to reach us.

In-app help

The fastest way to get support is directly from the app or console you’re using.

• Partner Console: Click Support in the left sidebar. You can open a new case, describe the issue, and attach screenshots if that would help. Our team monitors the queue and responds there.
• TRUST+ Pro / TRUST+ Home: For questions about these apps, ask your company’s administrator first — they can resolve most account and access questions. If the issue is a product bug or something only we can fix, they can open a case on your behalf through the Partner Console.

What to include

The more detail you give us, the faster we can help. When you open a case, try to include:

• What you were doing when the issue happened
• What you expected to happen vs. what actually happened
• The email address on your account
• Your device and iOS version (for mobile app issues)
• Any error message text you saw

Response times

We respond to most cases within one business day. Urgent issues affecting active jobs are prioritized.

What we can and can’t help with

We can help with:

• Account access and sign-in problems
• Sync and upload issues
• Unexpected errors or app crashes
• Partner Console configuration questions
• Billing questions (via your partner admin)

We can’t change or delete individual project records or media files on your behalf unless there’s a documented data issue — your partner admin has the tools to manage project data directly.

Pricing

TRUST+ is a paid platform for field service companies. Here’s how it works for each type of user.

For technicians (TRUST+ Pro)

You don’t pay anything. Your account is created and managed by your employer — the service company that uses TRUST+. Download the app for free from the App Store, and your company handles the subscription.

For homeowners (TRUST+ Home)

The TRUST+ Home app is free to download and use. Homeowners can view their project history, receive quotes, and communicate with their service provider at no cost. You only use TRUST+ Home because your service provider uses TRUST+ — there is no separate homeowner subscription.

For service companies (partners)

Service companies (referred to as partners) subscribe to TRUST+ to give their technicians access to the platform. Pricing is based on your team’s needs. Contact us through the Partner Console or reach out to your TRUST+ account representative to discuss pricing.

We don’t publish specific pricing here because plans vary based on team size and features. There are no setup fees or long-term lock-ins — if you’re evaluating TRUST+ for your company, we’re happy to walk you through options.

Questions?

If you have a billing question about your company’s subscription, the best place to start is the Partner Console or your internal administrator. For pricing inquiries from new companies, contact support.

Data storage and security

Where your data lives

All TRUST+ data — photos, videos, project records, and account information — is stored in Amazon Web Services (AWS) infrastructure in the United States. This includes:

• Photos and videos: Stored in Amazon S3 with server-side encryption (AES-256).
• Project records and account data: Stored in Amazon DynamoDB with encryption at rest.
• Authentication: Managed through Amazon Cognito, a dedicated identity service that handles passwords and access tokens separately from application data.

Encryption

Data is encrypted both at rest and in transit:

• All media files and records are encrypted at rest using AES-256 encryption.
• All traffic between your device and our servers uses HTTPS/TLS.
• Passwords are never stored in plain text — Cognito handles credential management.

Access controls

TRUST+ is a multi-tenant platform. Each partner (service company) has their own isolated data space — one company cannot see another company’s projects, media, or customers. Within a company, access is role-based: technicians see only what they need for their work, while managers and admins have broader access.

Backups

Account data is backed up daily. Media files in S3 have point-in-time recovery enabled, and all data resources are configured with deletion protection so records are never permanently removed by accident.

Retention

Media and project data is retained according to the settings your service company has configured. If you have questions about how long your data is kept, ask your company’s administrator. Homeowners using TRUST+ Home can contact support to request account deletion.

Questions?

If you have a specific data or privacy question, contact support and we’ll get you the right answer.

Deleting your account

The process is a bit different depending on which type of account you have.

TRUST+ Pro (technician accounts)

Technician accounts are managed by your employer, not by you directly. To have your account removed:

1. Ask your company’s administrator (a partner admin or manager) to deactivate or remove your account from the Partner Console.
2. Once your account is removed, you will no longer be able to sign in.

If you’ve left the company and no longer have a way to reach your admin, contact support with your name and email address and we can assist.

Note: Your account data (project records, media you captured) is tied to your company’s account. Removing your individual user account does not automatically delete the company’s project data — that data belongs to the business.

TRUST+ Home (homeowner accounts)

To delete your TRUST+ Home account:

1. Open the TRUST+ Home app.
2. Go to your profile or account settings.
3. Follow the steps to request account deletion.

Alternatively, contact support with your request. Once your account is deleted, you will lose access to your project history and any quotes associated with your account.

Partner accounts (companies)

If your company wants to cancel its TRUST+ subscription and have all data removed, contact support. We’ll walk you through the offboarding process, including data export options before deletion.

Data after deletion

When an account is deleted, associated personal data (name, email, phone) is removed from our systems. Media files and project records may be retained for a period in compliance with backup and audit policies before being purged. If you have specific data removal requirements, mention that when you contact us.