Getting started with TRUST+ Pro

Last updated: 2026-04-22

TRUST+ Pro is the technician app for field service professionals. You use it to document service visits, capture photos and videos, record action-cam footage, and sync everything back to your company automatically — even when you don’t have a cell signal.

Before you start

Your account is created by your company’s admin. You’ll receive an invitation email with a temporary password before you can sign in. If you haven’t received one, ask your manager.

Step 1 — Install the app

Download TRUST+ Pro from the App Store on your iPhone. iOS 17 or later is required.

Open the app.
Enter the email address your company used to invite you.
Enter your temporary password when prompted, then create a new one.
Tap Sign in.

You’ll stay signed in on your device until you sign out manually or your session is refreshed by the app in the background.

Step 3 — Understand projects and visits

TRUST+ Pro organizes work around projects and visits:

A project represents a job or customer — it has an address, customer name, and a description.
A visit is a specific trip to that job. Each visit has its own set of photos, videos, and notes.

When you open a project, you’ll see the current visit for today. Tap into it to start capturing media.

Step 4 — Capture photos and videos

Inside a visit, you can:

Take photos directly in the app to document conditions before and after work.
Record videos using your iPhone camera.
Import footage from an action camera if your company uses one.

Media is saved locally on your device first. This means you can keep working even without a connection.

Step 5 — Sync your work

TRUST+ Pro syncs in the background whenever you have a connection. You can also trigger a manual sync. Once synced, your media and notes are available to your managers in the Partner Console.

If you’re in an area with no signal, don’t worry — everything is saved on your device and will upload as soon as you’re back online.

Step 6 — Complete a visit

When the work is done, mark the visit as completed. See Completing a service visit for the full walkthrough.

Need help?

If something isn’t working, contact support or ask your company’s admin.